Octopush User Documentation

How to open a user account

• Professional e-mail
• Valid mobile phone number
• Name of the company
• Company identification number
• First name
• Name
• Address

When you open your account, you will be asked for information about your company:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Services

SMS

Typology

SMS message” or “SMS” means a set of systematised text and numeric characters (text), transmitted to mobile subscribers, of a maximum length of 160 characters in the Latin alphabet (GSM-7 ) or 70 characters in the Cyrillic alphabet (Unicode). If the length of the text is longer than the above number of characters, the SMS is considered as one (1) part of the text up to 153 characters (using the Latin alphabet) or 67 characters (using the Cyrillic alphabet). If the text of an SMS contains text and number characters from both the Latin and Cyrillic alphabets, the SMS is considered to have been sent in the Cyrillic alphabet.

Country/geographical area specificities

Country/geographical area specificities

Terms of use

The user can send an SMS via the Web Platform or the API.

More Info

TWO-Way

For some countries, it is possible to receive replies from recipients with the use of a Short Code (5 digit number). For the subscription, the SMS France with answer (two-way) has an additional cost of 0,03 € / SMS.

SMS Delivery Status

We provide you with an acknowledgement of receipt (AR) or a delivery report. The possible statuses of the AR are :

• Delivered
• Not issued
• Expired
• Transmitted
• On hold
• Blacklisted

The full AR status of any submission is available within a maximum of 48 hours after the campaign has been submitted.

OPT out automatically for some countries by adding ‘STOP to 30101’ (contact support for more information on countries).

There are two types of SMS use:

• Marketing – depends on the country (the customer is responsible for ensuring that the campaign complies with the law of the recipient’s country). In France, marketing mailings are recommended on working days between 8am and 8pm.
• Transactional – 24/7 dispatch

Tariff conditions

• Package
• Subscription formula

Country Rules

Virtual number

Typology

A virtual number is a long mobile number that allows you to have a conversation with your recipient via SMS. They are intended for conversational use only.

Country/geographical area specificities

List of countries that offer this service

Terms of use

There are limits to the number of SMS you can send per number (this depends on the country, contact support for more information).

You can buy up to 12 at a time for a specific country.

12-month subscription payable in advance in the first year.

Cancellation is permitted at the end of the first year at any time. The current month is due.

In order to obtain a virtual number, you will be asked for information about your company and type of use, which will determine whether your application will be accepted by the virtual number providers.

Possibility to test the French and Spanish number before purchase

This service can be used in the sub-accounts

Subscription and Pack conditions

Virtual Number Tariffs – Some charges may apply (depending on country)

Vocal SMS – VMS (Voice Message System)

Typology

This is a text-to-speech message which will be automatically converted by the system. It is not possible to pre-record a message. 1 Vocal SMS = 1000 characters / 30 seconds.

Country/geographical area specificities

Some countries do not allow the use of this service for commercial purposes (the user is responsible for the use of this service and in case of non-compliance with the legislation of the country of the recipient of the call, a penalty of 1500€ HT per call (VMS) will be applied).

Terms of use

You have to activate the service in your customer area, tab ‘Additional Services’.

Sender ID: +12345

It is not possible to leave a message in the voice mailbox, unless the recipient refuses the call, in which case the message will automatically be sent there. This works for both landline and mobile phones.

Tariff conditions

Voice SMS is charged in 30 second increments or steps. One price per country. Click here for more information.

SMS 2.0 (SMS with 8.push link)

Typology

An SMS 2.0 is an SMS with a link to a website. We offer a landing page builder or URL shortener to track unique visits without complicated scripting.

Terms of use

You have to activate the service in your customer area, tab ‘Additional Services’. The URL is available for 30 days. Your links and pages may be checked to ensure that they are legitimate.

The statistics we provide are :

• of visits for the whole campaign.
• % of visits by SMS delivered.
• Number of unique clicks per recipient.

Subscription and Pack conditions

The use of an 8.push link is charged at € 0.01 / SMS

Pack

Subscription :

• Standard: 3
• Premium : 5
• Gold : 10
• Enterprises: 50

File sharing (similar to MMS)

Typology

We allow you to share any type of file (maximum file size 10MB) via SMS thanks to an 8.push link created automatically when the file is imported into the campaign.

Terms of use

A file is automatically deleted every 2 weeks. If the file is an image, a preview can be displayed in the SMS (depending on the recipient’s mobile).

Tariff conditions

The use of an 8.push link is charged at € 0.01 / SMS.

Limitations

Pack

Subscription :

• Standard: 3
• Premium : 5
• Gold : 10
• Enterprises: 50

Sub-accounts

Typology

You can have several sub-accounts to keep your statistics clean and organised and linked to your main account.

Terms of use

You need to activate the service in your customer area, tab ‘Additional Services’. You will have to credit them from the main account (the minimum transfer is €30) and the credit will automatically return to the main account if the sub-account is deleted.

Limitations

Pack

Subscription

• Standard: 3
• Premium : 10
• Gold: 20
• Enterprises: 50

HLR/MNP

Typology

HLR and MNP are used to check the validity of your numbers. From an API request or a list of contacts.

Terms of use

The service must be activated under ‘Additional Services’. The search is valid for up to 15 days. It takes about 10 seconds per number.

Tariff conditions

One price. See price list here.

Database rental

Typology

We provide 35 million opt-in numbers. You can rent a number base or buy them. If the customer responds or interacts with your message (visit link) the prospect is yours and you will have access to the number.

Country/geographical area specificities

Only in France.

Terms of use

You have to activate the service in your customer area, tab ‘Additional Services’.

Subscription and Pack conditions

Click here to see the rates.

OTP/MFA

Typology

OTP/MFA is a double authentication service that consists of sending a code via SMS or VMS to secure an event with another platform.

Terms of use

You have to activate the service in your customer area, tab ‘Additional Services’. Then you have to set all the conditions of your OTP in the page.

Tariff conditions

The use of an OTP is charged at € 0.001 / SMS – Currently offered.

Platform

Contacts

Typology

We allow you to manage your contacts globally or by using lists and tags. You can also add up to 5 dynamic fields per contact. Up to 100 characters per dynamic field. We take care of removing duplicate numbers in a list and in the global list. We can also add a default prefix to your entire list (this only works if all numbers in a list are from the same country).

We allow you to remove numbers from the blacklist, start conversations directly from the contact in any list or your global list.

Limitations

Pack

Subscription

• Standard: 10
• Premium: 20
• Gold: 50
• Enterprises: 500

SMS template

Typology

You can prepare your templates and campaigns before sending them. Easily import your template when creating a campaign. We also provide a template library if you need inspiration.

Limitations

Pack

Subscription

• Standard: 3
• Premium : 5
• Gold : 10
• Enterprises: 50

Conversations

Typology

You can manage your responses through our chat view, initiate a conversation with any contact on your list and assign the conversation to different agents.

Limitations

Pack

Subscription

• Standard: 650
• Premium : 5000
• Gold : 25000
• Enterprises: 1000000

Data export

Typology

Export your SMS campaign data, SMS responses, link visits, AR statuses to a .CSV file. You can use filters by time period to get a more accurate export.

Limitations

Pack

Subscription

• Standard: 3
• Premium : 10
• Gold: 20
• Enterprises: 50

Team management

Typology

Give access to other team members and choose their level of access.

Limitations

Pack

Subscription

• Standard: 3
• Premium : 5
• Gold : 10
• Enterprises: 30

Analytical: the data is saved according to the plan

Typology

We provide all the analyses you need on your campaigns for a fixed period of time on the platform. After this time, they will no longer be available.

Limitations

Pack

Subscription

• Standard: 12
• Premium: 12
• Gold : 12
• Enterprises: 24

Support

Typology

We offer customised customer support in 3 different languages. As well as an extensive help centre with lots of information and FAQs.

You can reach us through various channels, such as :

• Cat
• Telephone
• Email
• Visio

The limitations depend on the plan.

Ticket processing

Contact by email at support@octopush.com if you wish to open a ticket without using chat or phone. Please provide as much information as possible, such as: Account email, problem details, screenshots, API code (payload), etc. We will process the request as quickly as possible and get back to you with a solution. Processing time depends on your plan. (end of page)

The technical team is available until 5pm – We can acknowledge your request but if it is past 5pm GMT+1, the team will look at it the next working day. Some technical queries can take up to 15 days to resolve. Normal resolution 24 h – 48 h

Opening hours

MON – FR

9 a.m. – 12 noon to 2 p.m. – 6 p.m.

Reasons for unavailability :

• Calls / intake meetings
• Already online

To check all fees, prices and limitations according to your plan, please click here.

Please contact us at support@octopush.com if you have any questions.